Question 1

How much money do I need to start?

Accepted Answer

There is no minimum balance on our side, but Binance enforces a per-order minimum of around $5 of notional. With $20 in your futures wallet you will receive every signal and be able to act on most of them. With more headroom — say $200 or above — you can also use the tiered re-entry sizing meaningfully.

Question 2

Do I need to be a trader already?

Accepted Answer

No. The system tells you when to enter, where to take profit, and where to set a stop loss. You still decide whether to act on the signal. We strongly recommend reading the risk disclosure before placing your first trade.

Question 3

How long does the setup take?

Accepted Answer

About 5 minutes for most people. The slowest part is finishing the Binance API creation flow with two-factor codes; the rest of the onboarding is paste-the-key-and-go.

Question 4

What does it cost?

Accepted Answer

Nothing to start, nothing to set up. We charge a 20% performance fee only on calendar days you finish in net realized profit. Losing days are free.

Question 5

How do I pay?

Accepted Answer

When you have a profitable day, the dashboard shows the exact fee owed and a Binance UID to transfer it to. You make a UID-to-UID transfer inside Binance (no withdrawal fees), upload the reference number, and we verify it. Most verifications complete within a few hours.

Question 6

What happens if I do not pay?

Accepted Answer

Automated entries are paused after 7 days of an unpaid balance. Your existing positions are not affected and you can keep managing them manually. The pause lifts the moment you settle.

Question 7

Can I get a refund?

Accepted Answer

If we calculated a fee wrong, or you paid in error, yes. Email hello@elch.live with the dates and we will refund via Binance UID.

Question 8

Can you take my money?

Accepted Answer

No. The API key you give us has futures trading enabled and withdrawals disabled at the Binance level. We cannot move funds out of your wallet because we never request that permission.

Question 9

What if my API key leaks?

Accepted Answer

Because of the IP allowlist on the key, a leaked key cannot be used from anywhere except our server. We still recommend revoking the key from Binance and creating a new one as a precaution.

Question 10

Do you have access to my Binance password?

Accepted Answer

Never. Binance does not share account passwords with any third party, including us. We only use API key + secret.

Question 11

What strategy does the scanner use?

Accepted Answer

A mean-reversion strategy: it looks for the closing 5-minute candle to confirm a reversal at the upper or lower Bollinger Band, with RSI in an extreme state and the EMA-50 not pushing strongly in the other direction. The 1-hour timeframe is used as a trend gate.

Question 12

How fast are the alerts?

Accepted Answer

Push delivery typically lands on your phone in under a second after the signal fires. The scanner refreshes data every 45 seconds, so the worst-case lag between the market and your alert is roughly that scan window.

Question 13

Can I disable automated entries?

Accepted Answer

Yes. The auto-trade toggle in the dashboard pauses any bot-initiated entries while still showing you live signals on the dashboard and pushing notifications to your phone.

Question 14

Why was a signal rejected after the 30-second quality check?

Accepted Answer

A second look at the data before entry filters out late-arriving moves that turned out to be a fakeout. The dashboard logs the rejection reason so you can decide whether to take it manually.

Question 15

My phone stopped receiving push notifications

Accepted Answer

First check that the ntfy topic is still subscribed in the ntfy app on your phone. If it is and notifications still are not arriving, email us and we will look at the delivery logs.

Question 16

I see a "balance fetch failed" error

Accepted Answer

Usually a temporary Binance API issue. The system retries automatically. If it persists for more than 10 minutes, check the Binance status page and our status page.

Question 17

A trade was opened that I do not recognise

Accepted Answer

Open the trade history page and look for the entry by timestamp. If you cannot find it there, email us with the symbol, side, time and Binance order ID — we will trace it the same day.

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